Checkout stalls without a payment response
Selecting Pay leaves the customer on checkout, with no progress, confirmation, or error.
Give your team a clear next step.
Evidence, reproduction steps, and resolution checks.
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Investigate the stalled payment and restore a clear response.
View the evidence
Evidence
In this sample, the $129 checkout remains unchanged after Pay is selected. The screen gives no indication whether payment started or failed.
Workspace → Checkout → Pay
Reproduce it
- Add the $129 headphones to the cart.
- Continue to checkout and select a test payment method.
- Select Pay. Observe that the checkout shows no response.
Expected outcome
Payment submission shows a clear pending state, then a confirmation or an actionable error. A repeated click must not create a duplicate payment.
Resolution checks
- A successful test payment reaches confirmation.
- A failed test payment shows an error and allows a safe retry.
- Repeated clicks during submission do not create duplicate payments.
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